Overview
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More than ever, today’s IT and operational teams must collaborate effectively with business lines to deliver customer value, focusing resources, skills and budgets on front-end business challenges.
As technology becomes more central to success, staff that were once business supporters are becoming business partners, contributing more fully to strategy. And with fewer systems hosted on-site, IT departments are becoming value-based aggregators of third-party services.
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Business success depends on trust, built on reliability, security, scalability and availability. Skilled, dedicated operational resources remain business critical, but must also be cost-effective, flexible.
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Beyond our experience, expertise, skills and proprietary resources, SkySparc’s outsourced support is driven by: a passion for service excellence; a personalized single point of contact service model; a 15-year track record of growth and investment.
Your challenges
When focusing on day-to-day business priorities, it can be hard to recognize the tipping point at which internal resources should be replaced or supplemented for essential system maintenance and support tasks. In our experience, organizations that are asking questions similar to those below, are facing challenges that could be addressed through outsourced support services:
Are the costs and effort of maintaining high-quality in-house support rising?
How are your firm’s strategic priorities impacting the role of the IT department?
Are you dedicating more IT resources and budget toward front-end challenges?
Are you sourcing / hosting more applications remotely?
Does your business depend on scalable, reliable, secure systems infrastructure?
How are recruitment, skills, training changing in your IT department?
How is your IT department measured, structured and incentivised today vs 3-5 years ago?
How do you monitor support quality, operational efficiency and security; and what are the trends in those metrics over time?
In what areas is the IT budget being directed, and how is this evolving?
What we deliver / Our services
SkySparc offers the full range of outsourced support services for your application lifecyle management, tailored to the precise needs of clients, scaled up and down as required. All services are coordinated and delivered by our Expert Center DevOps team to ensure a consistent high level of support service, underpinned by proprietary technology and methodology.
Advisory
Enhanced process and operational efficiency
Expert insights from experienced professionals
User support
Rapid response to technical and functional support requests
Comprehensive, coordinated resolution
Upgrade
Comprehensive end-to-end Patch Upgrade support from dedicated resources
Award-winning as-a-Service model for faster, lower risk upgrade projects
OmniFi Upgrade as-a-Service for yearly recurring upgrade to latest version
Operational Assurance
Ensuring long-term system health and stability
Proactive surveillance, maintenance and resolution
Deployment
Best practice scheduling, configuration, testing and implementation
Step-by-step planning road-tested methodologies
Environment
Oversight of multiple system environments
Synchronized version usage; minimal operational risk
Enhancements
Efficient, practical solutions to ad hoc automation needs
Rapid response to development requests, large and small
How we deliver / Our commitment
SkySparc Outsourced Support is underpinned by a unique combination of principles, resources and capabilities that make us the ideal partner for top-tier financial institutions and the corporate treasuries of large multinationals.
Case studies
A global leader in mobile communications
Outsourced support for enhanced performance
